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Anonymous User
Not applicable

Lion king still not working

the lion king is still not working on tv. Works on phone but no good as my kids want to watch it. When will it be resolved. It had been ongoing for months 

10 REPLIES 10
gavs82008
Legend 5
Legend 5

@Anonymous User 

This may not be much help for you, but if you have Disney+ you will be able to watch it no problem there?

Will find out if there is any updates for this though. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you. No Disney + unfortunately. 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Ah ok fair enough.

What device are you trying to watch Lion King? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

On my LG smart tv. It works fine on my iPhone but it’s not good enough for the kids to watch together. 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Very strange, just tested it on my LG TV and it worked perfectly fine. 
What I can only suggest is to delete the app and to reinstall it. 

If that fails then we will need to log a fault of some sort with the Now TV team.

FYI that I do not work for NOW, just a NOW customer trying to help
Saint1976
Elite 3

@gavs82008 @Anonymous User the powers that be know about this one. I'm thinking that with a lot of the other issues affecting the platform there's a massive backlog to sort.

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Lion-King-not-working-Error-1300/td-p/525676

 

Not sure if @Izzie-T can give an update on when a fix will be available?

Izzie-T
NOW Team Member
NOW Team Member

Hi All,

 

I understand you mean the LG TV is not working, however can I please confirm if it is only in the app of LG TV or a NOW TV stick too, please?

 

Thank you.

Anonymous User
Not applicable

Only the app. I don’t have a stick. 

Anonymous User
Not applicable

Same problem here - works on the phone but not on Apple TV. 

First reply was in May, and this is still not sorted!

 

The film isn’t available for a whole lot longer...