cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

Lion king still not working

the lion king is still not working on tv. Works on phone but no good as my kids want to watch it. When will it be resolved. It had been ongoing for months 

Labels (1)
0 Thanks
Reply
9 Replies
Highlighted
Legend 5
Legend 5

Re: Lion king still not working

@Q786 

This may not be much help for you, but if you have Disney+ you will be able to watch it no problem there?

Will find out if there is any updates for this though. 

Highlighted
Advocate

Re: Lion king still not working

Thank you. No Disney + unfortunately. 

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Lion king still not working

@Q786 

Ah ok fair enough.

What device are you trying to watch Lion King? 

0 Thanks
Reply
Highlighted
Advocate

Re: Lion king still not working

On my LG smart tv. It works fine on my iPhone but it’s not good enough for the kids to watch together. 

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Lion king still not working

@Q786 

Very strange, just tested it on my LG TV and it worked perfectly fine. 
What I can only suggest is to delete the app and to reinstall it. 

If that fails then we will need to log a fault of some sort with the Now TV team.

0 Thanks
Reply
Highlighted
Expert 2

Re: Lion king still not working

@gavs82008 @Q786 the powers that be know about this one. I'm thinking that with a lot of the other issues affecting the platform there's a massive backlog to sort.

 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Lion-King-not-working-Error-1300/td-p...

 

Not sure if @Izzietkw can give an update on when a fix will be available?

0 Thanks
Reply
Highlighted
Scholar 3

Re: Lion king still not working

Hi All,

 

I understand you mean the LG TV is not working, however can I please confirm if it is only in the app of LG TV or a NOW TV stick too, please?

 

Thank you.

0 Thanks
Reply
Highlighted
Advocate

Re: Lion king still not working

Yes I reinstalled now tv and not working 

0 Thanks
Reply
Highlighted
Advocate

Re: Lion king still not working

Only the app. I don’t have a stick. 

0 Thanks
Reply