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Kelza
Mentor

Latest Episodes not Playing

My now tv box is having issues showing the latest episodes on HAYU but they will play on my phone. I pick the episode, enter my pin, the screen whirs round then goes back to the home page. Can anyone offer a solution please.Thanks 

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Kelza 

Have you tried unplugging the box for a few minutes?

Has the box got the latest updates?

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

9 REPLIES 9
gavs82008
Legend 5
Legend 5

@Kelza 

Have you tried unplugging the box for a few minutes?

Has the box got the latest updates?

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Kelza 

Not talking about episode. Talking about software update for the box itself. 

https://help.nowtv.com/article/troubleshooting-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Kelza
Mentor

sorry yes. i always check for updates 

Kelza
Mentor

hi yes it shows that the latest episode is there it just wont play them on the tv and i have done the whole switch it on and off thing and still no luck

gavs82008
Legend 5
Legend 5

@Kelza 

You could try a factory reset, a bit extreme but is known to fix random bugs. Worth trying that before reporting the fault with staff. 

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Kelza
Mentor

Think that’s my next step. Thank you

SVL
Newbie

I am having this exact same issue. I watch via the internet on my MacBook and It's always Hayu. A new episode for a show was released yesterday but it's not showing, Frustrating that I pay an additional add on for the HAYU shows and they don't get loaded on properly. Can someone help!

gavs82008
Legend 5
Legend 5

@SVL 

You need to speak with staff to report this via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.

https://help.nowtv.com/get-in-touch/tv/problems-watching-now

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @SVL 

I am assuming it's the episode in question on this screenshot taken from NOW Twitter Help? 

youdoodle-2023-12-07T19-03-45Z.jpg