14-03-2023 10:31
My now tv box is having issues showing the latest episodes on HAYU but they will play on my phone. I pick the episode, enter my pin, the screen whirs round then goes back to the home page. Can anyone offer a solution please.Thanks
Solved! Go to Solution.
14-03-2023 10:34
Have you tried unplugging the box for a few minutes?
Has the box got the latest updates?
14-03-2023 10:40
Not talking about episode. Talking about software update for the box itself.
https://help.nowtv.com/article/troubleshooting-now-box-stick
14-03-2023 10:41
sorry yes. i always check for updates
14-03-2023 14:42
You could try a factory reset, a bit extreme but is known to fix random bugs. Worth trying that before reporting the fault with staff.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
14-03-2023 15:05
Think that’s my next step. Thank you
07-12-2023 18:28
I am having this exact same issue. I watch via the internet on my MacBook and It's always Hayu. A new episode for a show was released yesterday but it's not showing, Frustrating that I pay an additional add on for the HAYU shows and they don't get loaded on properly. Can someone help!
07-12-2023 18:57
You need to speak with staff to report this via live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/problems-watching-now
07-12-2023 19:17