Thank you @gavs82008
Hi @Anonymous User
Can you please confirm the below?
• If basic troubleshooting is done-(for unplug device/uninstall app, clear all history on device, smart TV & app. )
• If possible also timing of the problem happens in Ep
• Device types
• If stick or TV, also the TV model and brand
• Area: UK or ROI
• Image or video of problem if possible
These info can really help me to push the investigation.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.