10-09-2020 11:54
My Husband has been watching APB on the app on our smart TV but after watching ten episodes he can't get the last two to load.
I have tried them on the player on my laptop and they load and work fine.
We have tried unplugging the tv and plugging in again in case the problem is with the TV, we have deleted the app on the TV and reinstalled, but nothing has worked.
Solved! Go to Solution.
10-09-2020 14:14
Hi @Anonymous User
if you can, please confirm if you have done the basic troubleshoot for unplug device/uninstall app, clear all history on device, smart TV & app.
If this is still happening, can you please let me know the TV model and device.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
10-09-2020 12:38
@Anonymous User
Hi Jacky
What's the make, model and age of your smart TV? I ask this because a couple of TVs, Samsung and LG, have run into problems with Now TV when their Operating Systems were updated, and I'm guessing this could somehow be related to yours.
However, if this is only happening to APB, one of my favourites, then the problem could be elsewhere.
UK Bob
10-09-2020 16:43
Hi Bob,
I have heard this before with Samsung (is it Chinese???)
We are having a few other unrelated problems with it so it looks like it's time for a new TV
Thank you.
11-09-2020 9:40
@Anonymous User
Hi Jacky
As far as I'm aware, Samsung is a Japanese company but most of it's products are made in in China but some products are constructed, not made, in other countries as well.
UK Bob
11-09-2020 11:40 - edited 11-09-2020 11:42
Hi @Anonymous User
Samsung and LG are South Korean, Sony & Panasonic are Japanese, Hisense & TCL are Chinese.
https://blog.technavio.com/blog/largest-tv-manufacturers-by-market-share
11-09-2020 11:49
@Anonymous User @schnapps
Yes Jacky
Schnapps is correct:
The Samsung Group is a South Korean multinational conglomerate with head quarters in Samsung Town, Seoul.
UK Bob
PS. I should have looked it up first rather than going by my dodgy memory.
10-09-2020 14:14
Hi @Anonymous User
if you can, please confirm if you have done the basic troubleshoot for unplug device/uninstall app, clear all history on device, smart TV & app.
If this is still happening, can you please let me know the TV model and device.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
10-09-2020 16:41
It seems to have cleared episode 12 but 11 still won't play.
Hubby has now watched 12 and says don't worry about it!!!!
Thanks for your help.