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MikeB3
Mentor

Killjoys season 5 missing episodes

Hello - watching season 5 of Killjoys, but episodes 5 and 7 seem to be missing (episode 1 was there when I watched it a few weeks ago, but is now also gone) - could someone have a look and see what's going on?

Thanks!

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8 Replies
gavs82008
Legend 5
Legend 5

Re: Killjoys season 5 missing episodes

@Izzie-T can you investigate for @MikeB3 ?

 

Looks like it could a glitch as nothing indicates an expiry date on the app.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
schnapps
Legend 5
Legend 5

Re: Killjoys season 5 missing episodes

Hi @MikeB3 

 

Looking on Sky Demand there is the full ten episodes available to watch, so i am guessing it's a glitch on the NOW on Demand service.

 

Perhaps @Izzie-T of the NOW Content Team to look into this further.

Izzie-T
NOW TV Team
NOW TV Team

Re: Killjoys season 5 missing episodes

Hi @schnapps  @MikeB3 @gavs82008 

 

Syfy is currently in process of joining a new data delivery system, which leads to these missing eps also other duplicated eps issues. 

 

Our team is working very hard on getting things back to normal. 

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

MikeB3
Mentor

Re: Killjoys season 5 missing episodes

Hi Izzie, thanks for looking into this - good to know you're on the case! 

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Izzie-T
NOW TV Team
NOW TV Team

Re: Killjoys season 5 missing episodes

Hi @MikeB3 @schnapps @gavs82008 

 

We are working on the redelivery with SyFy at present, sorry for the present technical issues.

 

Will update you as soon as we can.

 

Thank you


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Martin_14
Scholar

Re: Killjoys season 5 missing episodes

Episodes 5 and 7 are listed now.

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Izzie-T
NOW TV Team
NOW TV Team

Re: Killjoys season 5 missing episodes

Hi All,

 

There is a new delivery system that caused Syfy missing or duplication issues at present.

 

Our team are continuously monitoring and working on the fix of these issues.

 

thank you for your message.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

MikeB3
Mentor

Re: Killjoys season 5 missing episodes

Thank you! 

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