Killjoys season 5 missing episodes

[MikeB3]

Hello - watching season 5 of Killjoys, but episodes 5 and 7 seem to be missing (episode 1 was there when I watched it a few weeks ago, but is now also gone) - could someone have a look and see what's going on?

Thanks!

[gavs82008]

@Izzie-T can you investigate for @MikeB3 ?

Looks like it could a glitch as nothing indicates an expiry date on the app.

[schnapps]

Hi @MikeB3 

Looking on Sky Demand there is the full ten episodes available to watch, so i am guessing it's a glitch on the NOW on Demand service.

Perhaps @Izzie-T of the NOW Content Team to look into this further.

[Izzie-T]

Hi @schnapps  @MikeB3 @gavs82008 

Syfy is currently in process of joining a new data delivery system, which leads to these missing eps also other duplicated eps issues. 

Our team is working very hard on getting things back to normal. 

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[MikeB3]

Hi Izzie, thanks for looking into this - good to know you're on the case! 

[Izzie-T]

Hi @MikeB3 @schnapps @gavs82008 

We are working on the redelivery with SyFy at present, sorry for the present technical issues.

Will update you as soon as we can.

Thank you

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Martin_14]

Episodes 5 and 7 are listed now.

[Izzie-T]

Hi All,

There is a new delivery system that caused Syfy missing or duplication issues at present.

Our team are continuously monitoring and working on the fix of these issues.

thank you for your message.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[MikeB3]

Thank you!