03-10-2021 18:02
Hello - watching season 5 of Killjoys, but episodes 5 and 7 seem to be missing (episode 1 was there when I watched it a few weeks ago, but is now also gone) - could someone have a look and see what's going on?
Thanks!
03-10-2021 18:17
03-10-2021 18:18
04-10-2021 9:50
Hi @schnapps @MikeB3 @gavs82008
Syfy is currently in process of joining a new data delivery system, which leads to these missing eps also other duplicated eps issues.
Our team is working very hard on getting things back to normal.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
04-10-2021 13:34
Hi Izzie, thanks for looking into this - good to know you're on the case!
12-10-2021 8:31
Hi @MikeB3 @schnapps @gavs82008
We are working on the redelivery with SyFy at present, sorry for the present technical issues.
Will update you as soon as we can.
Thank you
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
15-10-2021 13:37
Episodes 5 and 7 are listed now.
18-10-2021 8:48
Hi All,
There is a new delivery system that caused Syfy missing or duplication issues at present.
Our team are continuously monitoring and working on the fix of these issues.
thank you for your message.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
18-10-2021 11:10
Thank you!