30-04-2020 13:11
I watch using a smart TV. No problems there, but I can watch the same channel for a few hours at a time, or skip around channels. I keep getting chucked out of what I'm watching on a more frequent basis regardless of whether or not I am changing channel, or seeing what else is on (so still interacting and using the remote). It used to be every few hours, but now it's happening every 90mins or so.I get booted out of what I am watching and get a red banner across the top telling me I haven't interacted for a while. Last time I had literally put the remote down 20 mins before as had changed channel!
It is driving me bonkers. Is there a way I can either extend the time, or just turn it off altogether?
Thanks
01-05-2020 9:56
05-05-2020 6:05
Are you sure the message is coming from the Stick, and not from the TV?
It may be worth looking in the TV menus for a setting like this. My Samsung TV certainly has one.
05-05-2020 9:17
That is true, I heard that some TV model could be issue too.
05-05-2020 12:43
06-05-2020 9:58
Please try email them and get help with the screen shot of the message.
[email removed]
But it is faster to message them on Twitter, Facebook too.
Thank you.
08-05-2020 3:09
So, my email is asking me to mark an incorrect response as helpful.
Nope. Reinstalling doesn’t work.
i have tried switching off/on, soft reboot and a complete uninstall, clean and reinstall. Problem persists.