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twiglet474
Scholar

Itv player not working

I am trying to watch itv player but everytime I press play it bounces me back to the now tv main page (start page) I've reset device, checked Internet connection and software updatesand nothing has fixed it. what's happening? So frustrating!!! 

30 Replies
schnapps
Legend 5
Legend 5

Hi @twiglet474

Are you clicking on an ITV show thumbnail under Best of Catch Up, where I believe there is a bug in the system ?

What happens if you click on the ITV App on the Best of Catch Up instead or go to the ITV Hub App in the My App section of the box and find & watch the TV show from there ?

twiglet474
Scholar

Nothing works I've tried clicking on every option avaliable for itv player and it does the same every time. 

Anonymous User
Not applicable

I have tried everything it won't work

 

Anonymous User
Not applicable

I’m having exactly the same problem. All other apps are fine, just not ITV hub.

Anonymous User
Not applicable

Yes you are not alone! We are also experiencing the same problem! We are using a Now tv stick and can’t watch any catch up program on ITV hub. 

schnapps
Legend 5
Legend 5

HI @twiglet474

The ITV Hub App is working for me if I go to the App in My Apps on my smart box, where it doesn't work if I click on an ITV show thumb nails under Best of Catch Up.

Perhaps try a forced software update on your box or stick by following step 6 in this linked help guide.

Update the software on your device even if you are on the same software version number.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

There is no guarantee it will work, but worth a try.

Anonymous User
Not applicable

We have a couple of Now TV boxes round the house - all are exhibiting the same problem - select the content you want to watch and you are bounced back to the Now TV menu, regardless of how you get in to the app.  I've deleted and replaced the app - still the same.  I'm expecting a "responsibility is with the content provider" response, but I hope someone is working on it between Now TV and ITV - the wife is missing Corrie!

schnapps
Legend 5
Legend 5

Hi @Anonymous User

You could watch Corrie from the STV App on the box or stick if you can't access the ITV Hub App.

Use Google to find you a Scottish post code and enter it when asked on the STV App.

Personally I find the STV App better than the ITV Hub App if they are showing the same TV Shows.

Also try switching the power off to your boxes or sticks for 30 secs to see if that resolves the ITV Hub App problem.

Anonymous User
Not applicable


@schnapps wrote:

Hi @Anonymous User

You could watch Corrie from the STV App on the box or stick if you can't access the ITV Hub App.

 


I've kept that quiet for now.  Thanks for the tip though.  Sshhh!! 🙂 

Anonymous User
Not applicable

Have the same issue too

 

Anonymous User
Not applicable

Same issue bouncing back to home screen

Download the STV app if not done already. It’s the same. Scottish channel of ITV and all working fine as watching catch up on it now. 

Hope this helps a few people to watch what they want tonight.

Gibbs123
Mentor

Hi,

Exactly same thing is happening to me. Any way I access itv player, when info to watch a program it bounces back to the now TV screen. My other channels, BBC iPlayer, channel 4 etc are all working fine. 

Gibbs123
Mentor

Update:  I found an old post where the same thing happened & followed their advice.

  I went to My Apps screen and clicked on the ITV hub icon & accessed it that way. The app worked fine without any problems. 

Just seems to be a problem accessing it from the home page .

Hope that helps 

Anonymous User
Not applicable

I have the exact same problem too

Tony-D
NOW Team Member
NOW Team Member


@Anonymous User wrote:

I have the exact same problem too


Guys this should be all sorted now 🙂

Anonymous User
Not applicable

Well it's not sorted because I am having this exact problem right now!

Truebluefan
Mentor

Obviously an ongoing problem even now, as it started happening for me a couple of weeks ago. It flicks back to nowtv home screen often in ad breaks or between episodes. I suspect ITV want us to get fed up enough so we pay for the ad free version. Which i dont think is available on smart tv yet. Most frustrating. 

Anonymous User
Not applicable

Just upgraded from a Now tv box to a stick. ITV hub wont play it still goes back to the home page. Always some issue with Now tv! Christmas 2018.

Anonymous User
Not applicable

My ITV Player is constantly playing up; currently it won't let me watch anything - it just flips back to the Home Screen when i've chosen a programme to watch.  Doesn't matter how i access ITV Hub, i.e. via catch-up, my apps etc, it's does exactly the same thing!  All other apps working fine...  I contacted NOWTV and did a ping-pong message help thing and ended up resetting the whole thing, but ITV Hub still the same - grrrr!  Any suggestions?

Anonymous User
Not applicable

im having the same issues since last week i rang nowtv to report the issue and they said i had to contact itv direct so still no answers as to whats causing the problem how have you got on?