I am trying to watch itv player but everytime I press play it bounces me back to the now tv main page (start page) I've reset device, checked Internet connection and software updatesand nothing has fixed it. what's happening? So frustrating!!!
Hi @Anonymous User
Are you clicking on an ITV show thumbnail under Best of Catch Up, where I believe there is a bug in the system ?
What happens if you click on the ITV App on the Best of Catch Up instead or go to the ITV Hub App in the My App section of the box and find & watch the TV show from there ?
HI @Anonymous User
The ITV Hub App is working for me if I go to the App in My Apps on my smart box, where it doesn't work if I click on an ITV show thumb nails under Best of Catch Up.
Perhaps try a forced software update on your box or stick by following step 6 in this linked help guide.
Update the software on your device even if you are on the same software version number.
There is no guarantee it will work, but worth a try.
We have a couple of Now TV boxes round the house - all are exhibiting the same problem - select the content you want to watch and you are bounced back to the Now TV menu, regardless of how you get in to the app. I've deleted and replaced the app - still the same. I'm expecting a "responsibility is with the content provider" response, but I hope someone is working on it between Now TV and ITV - the wife is missing Corrie!
Hi @Anonymous User
You could watch Corrie from the STV App on the box or stick if you can't access the ITV Hub App.
Use Google to find you a Scottish post code and enter it when asked on the STV App.
Personally I find the STV App better than the ITV Hub App if they are showing the same TV Shows.
Also try switching the power off to your boxes or sticks for 30 secs to see if that resolves the ITV Hub App problem.
Same issue bouncing back to home screen
Download the STV app if not done already. It’s the same. Scottish channel of ITV and all working fine as watching catch up on it now.
Hope this helps a few people to watch what they want tonight.
Update: I found an old post where the same thing happened & followed their advice.
I went to My Apps screen and clicked on the ITV hub icon & accessed it that way. The app worked fine without any problems.
Just seems to be a problem accessing it from the home page .
Hope that helps
Obviously an ongoing problem even now, as it started happening for me a couple of weeks ago. It flicks back to nowtv home screen often in ad breaks or between episodes. I suspect ITV want us to get fed up enough so we pay for the ad free version. Which i dont think is available on smart tv yet. Most frustrating.
My ITV Player is constantly playing up; currently it won't let me watch anything - it just flips back to the Home Screen when i've chosen a programme to watch. Doesn't matter how i access ITV Hub, i.e. via catch-up, my apps etc, it's does exactly the same thing! All other apps working fine... I contacted NOWTV and did a ping-pong message help thing and ended up resetting the whole thing, but ITV Hub still the same - grrrr! Any suggestions?