Itv player not working

[twiglet474]

I am trying to watch itv player but everytime I press play it bounces me back to the now tv main page (start page) I've reset device, checked Internet connection and software updatesand nothing has fixed it. what's happening? So frustrating!!! 

[schnapps]

Hi @twiglet474

Are you clicking on an ITV show thumbnail under Best of Catch Up, where I believe there is a bug in the system ?

What happens if you click on the ITV App on the Best of Catch Up instead or go to the ITV Hub App in the My App section of the box and find & watch the TV show from there ?

[twiglet474]

Nothing works I've tried clicking on every option avaliable for itv player and it does the same every time. 

[El86]

Yes you are not alone! We are also experiencing the same problem! We are using a Now tv stick and can’t watch any catch up program on ITV hub. 

[schnapps]

HI @twiglet474

The ITV Hub App is working for me if I go to the App in My Apps on my smart box, where it doesn't work if I click on an ITV show thumb nails under Best of Catch Up.

Perhaps try a forced software update on your box or stick by following step 6 in this linked help guide.

Update the software on your device even if you are on the same software version number.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick

There is no guarantee it will work, but worth a try.

[Tonyandcarolyn]

We have a couple of Now TV boxes round the house - all are exhibiting the same problem - select the content you want to watch and you are bounced back to the Now TV menu, regardless of how you get in to the app.  I've deleted and replaced the app - still the same.  I'm expecting a "responsibility is with the content provider" response, but I hope someone is working on it between Now TV and ITV - the wife is missing Corrie!

[PaddingtonS]

Have the same issue too

[schnapps]

Hi @Tonyandcarolyn

You could watch Corrie from the STV App on the box or stick if you can't access the ITV Hub App.

Use Google to find you a Scottish post code and enter it when asked on the STV App.

Personally I find the STV App better than the ITV Hub App if they are showing the same TV Shows.

Also try switching the power off to your boxes or sticks for 30 secs to see if that resolves the ITV Hub App problem.

[Zh1980]

Same issue bouncing back to home screen

Download the STV app if not done already. It’s the same. Scottish channel of ITV and all working fine as watching catch up on it now. 

Hope this helps a few people to watch what they want tonight.

[Gibbs123]

Hi,

Exactly same thing is happening to me. Any way I access itv player, when info to watch a program it bounces back to the now TV screen. My other channels, BBC iPlayer, channel 4 etc are all working fine.