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Koffa
Advocate

Issues with TV series subtitles on NowTV Windows 10 app

Hi,

 

I'm having issues with subtitles for the Watchmen series using NowTV on Windows 10. If I switch subtitles on, they might work for five seconds but then get stuck for a few minutes after which they sometimes work again for a few seconds only to get stuck again, and so on. Sometimes the missing subtitles are displayed in rapid succession at the end credits.

 

This practically makes the show unwatchable as there are such great differences in sound volume that I just can't keep it at max to hear all the mumbled lines.

 

Any help with this would be appreciated! Things I've tried so far: Re-installing the app and clearing browser cache. Didn't help.

 

Thanks.


EDIT: This happens with other series as well. I've had no problems with them earlier this year.

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gavs82008
Expert 2

Re: Issues with TV series subtitles on NowTV Windows 10 app

@Koffa 

Head onto Live Chat. 

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

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Koffa
Advocate

Re: Issues with TV series subtitles on NowTV Windows 10 app

A-ha! So that's how you actually get in touch with someone! The bot was utterly unhelpful in this case. Thanks!

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Koffa
Advocate

Re: Issues with TV series subtitles on NowTV Windows 10 app

Well, didn't work. As in the "Chat Online" button does nothing. Tried on different browsers as well. No dice.. 😞

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