Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎05-11-2019 19:44 - edited ‎05-11-2019 19:56

Issues with TV series subtitles on NowTV Windows 10 app

Hi,

 

I'm having issues with subtitles for the Watchmen series using NowTV on Windows 10. If I switch subtitles on, they might work for five seconds but then get stuck for a few minutes after which they sometimes work again for a few seconds only to get stuck again, and so on. Sometimes the missing subtitles are displayed in rapid succession at the end credits.

 

This practically makes the show unwatchable as there are such great differences in sound volume that I just can't keep it at max to hear all the mumbled lines.

 

Any help with this would be appreciated! Things I've tried so far: Re-installing the app and clearing browser cache. Didn't help.

 

Thanks.


EDIT: This happens with other series as well. I've had no problems with them earlier this year.

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎06-11-2019 7:57

@Anonymous User 

Head onto Live Chat. 

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎06-11-2019 8:02

In response to gavs82008's comment

A-ha! So that's how you actually get in touch with someone! The bot was utterly unhelpful in this case. Thanks!

0
Anonymous User
Not applicable

‎06-11-2019 19:18

In response to gavs82008's comment

Well, didn't work. As in the "Chat Online" button does nothing. Tried on different browsers as well. No dice.. 😞

0