06-02-2021 20:50 - edited 06-02-2021 20:57
I tried watching Indiscreet
https://www.nowtv.com/gb/watch/home/asset/indiscreet-1958/A5EK6sKrAayaP3L6kS2JY
and found it was really weirdly cropped, like I'm watching about a quarter of the image. I've tried it on several Rokus, and my computer, and it's all the same. Are other people seeing this?
06-02-2021 21:24
@Anonymous User having double checked it's the same on all my devices.
I'm tagging a member of the NowTV team to have a look into it but I doubt they'll see the message until Monday.
@Izzie-T can you look at this. The video is zoomed into the top left corner!
08-02-2021 11:21
Hi All,
Thank you for letting me know.
Escalating with team, hopefully they can fix this soon and update you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
22-02-2021 20:24
Seems OK now. Thanks!
18-04-2021 16:13
Hi, I'm currently having this exact same issue with this film - i have tried on my BT TV box/playstation/laptop and pc and it's the same on all devices.
Only seeing a subset of the movie as if it is cropped.