Hayu shows not showing new episodes

[Anonymous User]

I am trying to watch the newest episodes of The Bachelorette and Real Housewives of Beverly Hills but neither of these shows are appearing on my NowTV. The shows aired on Monday and Thursday in the US and normally update the next day (sometimes TB is Wednesday)but neither are available yet? Both are on the HAyu website so are available but I cannot see them on Now TV. Anyone had this issue before and tell me how to fix it?

[Anonymous User]

Saying same to me also none of bravo programs have updated on now tv but have on hayu website obviously issue with now tv not hayu 

[Anonymous User]

Any update on this? 

[Anonymous User]

@Izzie-T can you explain further what the problem is, what's being done and a time frame for its resolution? The episode (ep 12 RhOBH) is available on other platforms, and it's nearly time for the next episode. 

Many thanks

[Izzie-T]

Hi @Anonymous User & all,

As mentioned, Hayu as our provider is currently having data delivering process/system changes which causes the delay of their content. 

We are also waiting for further update for Hayu and will do our best to keep you informed too.

Thank you very much for your message again

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Alex2121]

Any update on this? Really considering cancelling and just using it through another platform. 

[gavs82008]

@Alex2121 

Post NOW staff up thread.

[Anonymous User]

This issue is not solved and how come Hayu have managed to update and deliver all shows on Amazon Prime?

[Anonymous User]

I have terminated all my subscriptions with NowTv Now. I should have done
what other subscribers did and ask for a refund, as this is something that
happens a lot.

[Anonymous User]

Hi, this issue has been ongoing for over 2 weeks with no further information still from NOWTV.. when will thees episodes be available? Will I get my money back? Will this be a persistent issue? Why has information not been sent out to NOWTV customers? We need some further information on the issue and what action has been taken?

[gavs82008]

@Anonymous User 

Have a look through the thread. A member of NOW staff IS looking into the issue.

If you want a refund then I suggest going onto live chat.

https://help.nowtv.com/article/how-to-submit-a-complaint