13-08-2021 13:52
I am trying to watch the newest episodes of The Bachelorette and Real Housewives of Beverly Hills but neither of these shows are appearing on my NowTV. The shows aired on Monday and Thursday in the US and normally update the next day (sometimes TB is Wednesday)but neither are available yet? Both are on the HAyu website so are available but I cannot see them on Now TV. Anyone had this issue before and tell me how to fix it?
Solved! Go to Solution.
20-08-2021 11:13
Hi @RoyB @Anonymous User @gavs82008 @Anonymous User @Anonymous User & All,
We finally got confirmed that Hayu delivery has resumed all the late content should be available or will be on platform very soon.
Thank you for your message again.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
16-08-2021 10:55
I agree it’s being handled but in the same breath I have other friends who have Hayu and there is up to date! The issue seems to be with NOW not Hayu?
16-08-2021 12:44
Hi @Saint1976 & all,
Hayu is currently having data delivering process/system changes which causes the delay of their content.
The below pending update is noted.
Chan |
Series Title |
Series # |
Ep# |
Availability |
Available From Date |
Hayu |
The Real Housewives of Beverly Hills |
11 |
12 |
Boxset |
12/08/2021 |
Hayu |
We Got Love Iman & Teyana |
1 |
1 |
Boxset |
12/08/2021 |
Hayu |
Watch What Happens Live |
18 |
137 |
Boxset |
12/08/2021 |
Hayu |
The Bachelorette |
17 |
10 |
Boxset |
12/08/2021 |
Hayu |
Watch What Happens Live |
18 |
138 |
Boxset |
13/08/2021 |
Hayu |
Top Chef: Amateurs |
1 |
9 |
Boxset |
13/08/2021 |
Hayu |
Million Dollar Listing New York |
9 |
14 |
Boxset |
13/08/2021 |
Hayu |
Watch What Happens Live |
18 |
139 |
Boxset |
14/08/2021 |
Hayu |
Accident, Suicide, Or Murder? |
3 |
13 |
Boxset |
15/08/2021 |
Hayu |
Accident, Suicide, Or Murder? |
3 |
14 |
Boxset |
15/08/2021 |
Hayu |
Snapped |
29 |
19 |
Boxset |
16/08/2021 |
Hayu |
Shahs of Sunset |
9 |
13 |
Boxset |
16/08/2021 |
Hayu |
The Real Housewives of Potomac |
6 |
6 |
Boxset |
16/08/2021 |
Hayu |
Charmed To Death |
1 |
5 |
Boxset |
16/08/2021 |
Our team and Hayu are both working hard together to resolve this at present and will update you as soon as any news comes through to us.
Thank you for your messages as always.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
16-08-2021 15:10
Do you have any idea how long this going to take? Because it working o n other platforms
18-08-2021 8:43
None of these scheduled dates happened. We are past that now. Also some of the replies I have seen to customers from NOW tv are shockingly unprofessional and rude, borderline confrontational. I believe NOW is part of Sky, which I subscribe to also. I have taken screenshots and will be contacting them. Hayu new content is available elsewhere why not on NOW.
16-08-2021 15:57
Hayu up to date on Amazon but not on Now so this is a Now issue not a Hayu issue.
16-08-2021 17:47
Yes I’m aware and did all the above steps before submitting complaint
and in doing so 3 advisors tried to troubleshoot
and the fourth well - as mentioned above!!
16-08-2021 18:20
@Anonymous User
You want to complain, I suggest sending an email to customer support.
Address in below picture.
16-08-2021 18:39
I have .
17-08-2021 9:49
Very annoying. Saw a post from Now on 14.8 saying aware of situation and sorting but still no update. I have emailed in but considering taking business elsewhere if not sorted soon.
17-08-2021 10:25
Why are Hayu new episodes not showing? This so so amateur - we are over a week behind on new eps. What's going on Now TV? Is this a real functioning service or just a hobby for someone? What are we paying for?