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CaptainBeard
Advocate

Harry Potter Chamber of Secrets Audio Issues

Multiple times throughout Harry Potter Chamber of Secrets, the audio speech cuts out (but strangely the sound effects and music continues to play) or the speech becomes disconnected and out of sync with the video. 

Jumping forwards and backwards by 10s either fixes it or I have to skip to a different part of the film.

How is this even possible? I've never had this happen on any other platform - only NOW Broken TV.

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gavs82008
Legend 5
Legend 5

Re: Harry Potter Chamber of Secrets Audio Issues

@CaptainBeard 

Can you confirm what device your using?

 

Have you tried deleting and reinstalling the app?

FYI that I do not work for NOW, just a NOW customer trying to help
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barnesy07
Mentor

Re: Harry Potter Chamber of Secrets Audio Issues

I also noticed this. Firstly at 23:10 into the movie - the music is there but no speech.

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gavs82008
Legend 5
Legend 5

Re: Harry Potter Chamber of Secrets Audio Issues

@barnesy07 

Can you elaborate with what device your using?

FYI that I do not work for NOW, just a NOW customer trying to help
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