HELP - Unable to load sign in, please try again later

[Anonymous User]

Hello,

I am reaching out to see if anyone has come across this issue, and if yes how to resolve, I am a new member to BT TV, of which NOW TV is part of the VIP package, however when I try to load NOW TV app, it brings up this error message: Unable to load sign in, please try again later

Any help appreciated

Thank you

Patrick

[gavs82008]

@Anonymous User

According to this link regarding Now TV on BT boxes you are to get in touch with BT.

https://help.nowtv.com/article/bt-support

https://help.nowtv.com/article/contact-bt

https://www.bt.com/help/tv/learn-about-tv/channels-and-packages/now-tv-on-bt-tv/what-do-bt-tv-now-tv-error-codes-mean-

[Anonymous User]

Thank you, I will try, looks like IP issue as I can sign on via iPad and watch now tv with same log on details

Best

Patrick

[Anonymous User]

This happened to me, so I switched off my VPN and it worked xx 

[Anonymous User]

Thank you again, confirmed all good after some minor changes on BT Router, signed straight in.

so if anyone else experienced this issue, it's likely to be an IP issue on your router that's easily resolved

Much appreciated

Patrick

[Anonymous User]

Hi how do I sort this via my IP address ? My nowtv on my ps5 is doing the same anything connected to WiFi won’t let nowtv sign in 

[gavs82008]

@Anonymous User 

The original poster was a BT customer. 

Myself I am not a broadband customer with Now TV. Hopefully this link will help

https://help.nowtv.com/article/improve-broadband-speed-by-changing-wi-fi-channel

If not, you can call the broadband support team in the morning. The 0800 free from number is on the link below

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1