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noeyedeer
Scholar 2

Gold Won't stream properly

This has been happening on and off for a few weeks now. I looked on twitter and other people are having the problem. I saw a reply from the NowTV account that there is no problem and a "reset" will solve it. I don't know what they mean by a "reset", but i have tried unplugging it, using the system restore/reset/whatever its called in the settings. Doesn't matter what i do, the problem keeps occurring. Sometimes it streams for hours without a problem, other times its juddering and making a horrific loud buzz/beep noise. I don't really use any of the other entertainment channels, but i switched channels during the problem and it seemed to be ok. Switching back to Gold, the same problem. I never used to have this problem, and nothing in my set up has changed. Same tv, same leads, same box, same everything. Only recently it's going crazy. The juddering picture wouldnt be so bad, but the noise it makes is horrific. Can't keep listening to that. Does anybody else have this problem? Any solutions? My guess is it must be a problem at Sky's end, but they can't be bothered to acknowledge there is a problem as it's not their channel. Just to add, i've never had this problem on the Sports channels or anything else. It doesn't happen on Gold demand either, i've only noticed the problem on the live Gold channel. As i type, it just did it again. It's close to hopeless. 

135 REPLIES 135
Anonymous User
Not applicable

Online chat again tonight and absolutely nothing this is the worst customer service ever , why won’t they announce what the problem is and maybe we the customer might have a different attitude, but while they keep saying they are working on the problem, well over a month , and the horrible noise happens and freezing, my attitude won’t change,  they must read some of these comments, and in my opinion they are just laughing at us , if they thought anything about us the customer they would keep us informed. 

Anonymous User
Not applicable

Hi guys, is it just me or is gold streaming ok now? I've been watching for approx half an hour without a glitch? Hope I haven't jinxed it saying that. 😂
Anonymous User
Not applicable

It can be ok for a few hours sometimes then it kicks off again.  It is very bad at the moment 😞

Anonymous User
Not applicable

Yeah I spoke to soon. It's back stuttering like crazy! FFS why won't they fix it!? Why is it only Gold that has the problem??
Anonymous User
Not applicable

The issue continues. NowTV support continue to fob me off with excuses. The answer I was promised within 48 hours did NOT happen. Demand your money back - I did, and they gave it to me. The more they have to cough up, the quicker they might actually look into this. 

Anonymous User
Not applicable

I've now gotten three months free out of them for this issue. Seriously, demand it - the service is unacceptable. The more they pay out, the faster they might look into this - as it stands they are totally ignoring it!

dans12345
Advocate

i what a shock its been going dodgy again...

Anonymous User
Not applicable

And again FFS get it sorted !!!!!!

Anonymous User
Not applicable

finaly had it with uk gold cancelled my pass (i only got so i could watch uk gold) and put the nowtv box in the bin where it belongs....

Anonymous User
Not applicable

I'm sure you won't be the first