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noeyedeer
Scholar 2

Gold Won't stream properly

This has been happening on and off for a few weeks now. I looked on twitter and other people are having the problem. I saw a reply from the NowTV account that there is no problem and a "reset" will solve it. I don't know what they mean by a "reset", but i have tried unplugging it, using the system restore/reset/whatever its called in the settings. Doesn't matter what i do, the problem keeps occurring. Sometimes it streams for hours without a problem, other times its juddering and making a horrific loud buzz/beep noise. I don't really use any of the other entertainment channels, but i switched channels during the problem and it seemed to be ok. Switching back to Gold, the same problem. I never used to have this problem, and nothing in my set up has changed. Same tv, same leads, same box, same everything. Only recently it's going crazy. The juddering picture wouldnt be so bad, but the noise it makes is horrific. Can't keep listening to that. Does anybody else have this problem? Any solutions? My guess is it must be a problem at Sky's end, but they can't be bothered to acknowledge there is a problem as it's not their channel. Just to add, i've never had this problem on the Sports channels or anything else. It doesn't happen on Gold demand either, i've only noticed the problem on the live Gold channel. As i type, it just did it again. It's close to hopeless. 

135 REPLIES 135
Anonymous User
Not applicable

Answer I got off NowTv....with ref number if you want to contact them about this issue.

 

Ref: 03112838

 

Thanks for contacting NOW TV.

 

I hope you are doing well. It is a known issue with the Gold channel.

 

The issue is under observation it is being investigated and our higher team is working on it. It will be sorted soon and you will be updated with the same.

 

Your patience would be appreciated.

 

To contact us about this topic, reply to this email without changing the subject line.

 

Or, if you would prefer to use Live Chat visit our Help site selecting the same topic as before and once you’re on chat give us your reference number 03112838.

 

Thanks,

Arshiya

The NOW TV Team

Anonymous User
Not applicable

Gold totally unwatchable sound issues picture breaking up,

Anonymous User
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Had this sound and picture problem all day yesterday 13th, and seems to be continuing today. Please sort this now Tv....seems to be on going for a long time....

Anonymous User
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I’ve had nothing but issues with Gold channel on NowTV. Sound is distorted all the time. Then the picture and sound glitches like the oldskool interference when a mobile phone call coming in when next to a sound source. Then it glitches on a single video frame and sounds like a dimented robot. Totally and utterly unwatchable. Has been doing all this for 3 months for me. Other channels seem ok
Anonymous User
Not applicable

After waiting and waiting I've decided to cancel my account. This problem has been going on for almost a month and is just unacceptable. These are not issues that should take this long to fix, it appears there has been minimal effort to rectify the issue from Sky.

 

Anonymous User
Not applicable

Cancelled mine yesterday as gold is really the only channel i watch on rthe entertainment pass. They tried to charge me a new 7.99 monthso i got that refunded and cancelled. They wouldnt even do me a reduced rate for a couple of months to make up for the last month of crap service. Comes to something when the illegal iptv streams can broadcast in better quality than the hosts.

Anonymous User
Not applicable

Just to add another voice to this issue - I've been having the same problem for several weeks too.  All the other channels seem fine, but UK Gold has brief periods of being ok, mixed with extended periods of being irritating and some periods of being completely unwatchable.

 

I've seen OFAH so many times that it doesn't bother me a huge amount, but obviously it would be good to get it fixed ASAP!

Anonymous User
Not applicable

Tried live chat - response was lets try some troubleshooting. Have you rebooted?

 

This channel is unwatchable. Now/Sky just get it fixed!!!!! Professional companies don't take weeks to resolve issues affecting their entire user base.

 

Anonymous User
Not applicable

And again unwatchable, what I want to know is how the hell you can get away with this !

Anonymous User
Not applicable

Exactly the same problem. Driving us mad.