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CGriggs
Advocate

Family Guy Season 19 Episode 16 Sound Issues

Is anyone having any issues with the latest family guy episode? The episodes starts with the usual intro music and then the episode starts silent, background music and the fade in and out tracks play, in the opening scene you can even here things whirling outside as Peter drives his car, but then when anybody speaks throughout the episode there is no sound coming out of their mouths at all... just silence 

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6 Replies
gavs82008
Legend 5
Legend 5

Re: Family Guy Season 19 Episode 16 Sound Issues

@CGriggs 

What device are you using to watch the episode?

FYI that I do not work for NOW, just a NOW customer trying to help
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CGriggs
Advocate

Re: Family Guy Season 19 Episode 16 Sound Issues

@gavs82008 It's a Hisense smart tv, no other episodes or tv shows are a problem

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Saint1976
Elite 3

Re: Family Guy Season 19 Episode 16 Sound Issues

@CGriggs just played that episode on Roku Premiere, LG TV and Android mobile without problems.

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gavs82008
Legend 5
Legend 5

Re: Family Guy Season 19 Episode 16 Sound Issues

@CGriggs 

As a suggestion and will be a pain, are you able to delete and reinstall the app?

FYI that I do not work for NOW, just a NOW customer trying to help
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bgreen
Advocate

Re: Family Guy Season 19 Episode 16 Sound Issues

Yes the exact same for me too. Hope Now TV are aware of it and reupload.

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gavs82008
Legend 5
Legend 5

Re: Family Guy Season 19 Episode 16 Sound Issues

@bgreen 

Have you tried to

1. Delete and reinstall the app?

2. Watching on smart TV or Now TV stick, unplug it for a few minutes?

3. Unplug your router for a few minutes? 

4. Watching on smart TV or Now TV stick, set the device back to factory settings?

 

If you’ve tried all the above you’ll need to report the issue direct with Now TV for them to be made aware of the fault. 
You can use live chat (found on link below), just make sure to click “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

Alternatively send an email to customer support, address is in the below picture.

72FA8B05-776F-474F-B154-239296C376DD.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
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