FBI S4 Error code

[Anonymous User]

Hello,

Keep getting same error code when trying to continue watching S4. Stuck unable to load episode 6, error message is:

Error code: VSF_PLAYER_ERROR_CONNECTION_FAILED

Can anyone help, please?

@ContentTeam?

Thank you

[gavs82008]

@Anonymous User 

Apart from tagging in the Content Team your best to exhaust all options by contacting staff on live chat. 
Make sure to click “chat online” within the green box, do not hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or by emailing support using the address in the below picture.

Also pester NOW on social media like Facebook and Twitter.

[Anonymous User]

Thank you!!

[ContentTeam · Accepted solution]

Hi @Anonymous User @gavs82008 

thanks for bringing this up, we will inform the team about this issue and get back to you as soon as possible

Thank you

* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you

[Anonymous User]

Ok thank you