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Anonymous User
Not applicable

‎13-08-2020 22:14

Expired pass error code 10024

Hi,

 

For a couple of episodes of The US Office, I am getting an "Expired Pass" message with the error code 10024.

 

It's only happened for a couple - season 6 eps 19 and 24 so far.

 

Can anyone help? Found something on here about a specific issue but that was in 2016.

 

Thanks

12 REPLIES 12
Anonymous User
Not applicable

‎09-09-2020 21:25

I to cannot seem to watch season 6 episode 24 of the office (US) following episode and previous ones have worked fine all day.

It claims to be an expired entertainment pass. (just for this one episode???)

My pass is fine, paided and up to date. Have unplugged device and replugged it back in, as well as restarting the device. And checking Internet. But still getting error code 10024...is there a problem with this episode? And why am I lead to believe its my pass thats the problem?

Seems I'm not the only one that's been lied to either... 

0
Anonymous User
Not applicable

‎10-09-2020 6:53

In response to Anonymous User's comment
Hi,

It's definitely a problem with the white box. I've since switched to
watching Now TV through my TV, and have had no more problems.

Recommend you do the same if you can.
0
Izzie-T
NOW Team Member
NOW Team Member

‎10-09-2020 9:40

In response to Anonymous User's comment

Hi all,

 

Please confirm customer service on below link 

 

https://help.nowtv.com/get-in-touch/technical-device-issues/adding-or-changing-devices

 

Under the NOW TV community, click on the down arrow of get in touch. So you can get in the live chat, please.

 

Thank you.

 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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