13-08-2020 22:14
Hi,
For a couple of episodes of The US Office, I am getting an "Expired Pass" message with the error code 10024.
It's only happened for a couple - season 6 eps 19 and 24 so far.
Can anyone help? Found something on here about a specific issue but that was in 2016.
Thanks
14-08-2020 9:25
Hi @Anonymous User
Could you please confirm what device you are using, please?
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
14-08-2020 11:07
Hi,
It's one of the little white boxes, model number 2400SK
Thanks
14-08-2020 15:45
Hi @Anonymous User
Please can I ask you to confirm you have done the basic troubleshooting:
- log out and relog in the account.
- Unplug and replug electricity with device
- uninstall and reinstall the app in your TV, and clear all history in your TV.
As a long of the time, this can help pushing update data and solve the issues.
Please let me know if it does not work still.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
14-08-2020 17:47
Hi,
Yes I have tried those things. Perhaps I could log in on another device and try? Does my account include access via other devices?
Thanks,
Adam
14-08-2020 17:54
Never mind, I have logged in via my TV instead and that is working now.
Thanks,
Adam
18-08-2020 21:12
@Anonymous User exactly the same thing just happened on the same episode of US Office, i’m also using the older white box. Skipped that episode and it works fine. Weird.
19-08-2020 6:59
I've now switched to watching directly through my TV amd both episodes work on there. The service is generally much much better too!
01-09-2020 14:34
I have had the same issue on my phone and through my EE box for The Office US season 6 episodes 19 and 24, I have trouble shooter but cannot watch them.
01-09-2020 16:50
Hi @Anonymous User
Please can I ask you to confirm you have done the basic troubleshooting:
- log out and relog in the account.
- Unplug and replug electricity with device
- uninstall and reinstall the app in your TV, and clear all history in your TV.
As a long of the time, this can help pushing update data and solve the issues.
Please let me know if it does not work still.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.