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Anonymous User
Not applicable

Expired pass error code 10024

Hi,

 

For a couple of episodes of The US Office, I am getting an "Expired Pass" message with the error code 10024.

 

It's only happened for a couple - season 6 eps 19 and 24 so far.

 

Can anyone help? Found something on here about a specific issue but that was in 2016.

 

Thanks

12 REPLIES 12
Izzie-T
NOW Team Member
NOW Team Member

Hi @Anonymous User 

 

Could you please confirm what device you are using, please?

 

Thank you.

 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Anonymous User
Not applicable

Hi,

 

It's one of the little white boxes, model number 2400SK

 

Thanks

Izzie-T
NOW Team Member
NOW Team Member

Hi @Anonymous User 

 

Please can I ask you to confirm you have done the basic troubleshooting:

 

- log out and relog in the account.

- Unplug and replug electricity with device

- uninstall and reinstall the app in your TV, and clear all history in your TV.

 

As a long of the time, this can help pushing update data and solve the issues.

 

Please let me know if it does not work still.

 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

Anonymous User
Not applicable

Hi,

 

Yes I have tried those things. Perhaps I could log in on another device and try? Does my account include access via other devices?

 

Thanks, 

Adam

Anonymous User
Not applicable

Never mind, I have logged in via my TV instead and that is working now.

 

Thanks,

Adam 

Anonymous User
Not applicable

@Anonymous User exactly the same thing just happened on the same episode of US Office, i’m also using the older white box. Skipped that episode and it works fine. Weird.

Anonymous User
Not applicable

I've now switched to watching directly through my TV amd both episodes work on there. The service is generally much much better too!

Anonymous User
Not applicable

I have had the same issue on my phone and through my EE box for The Office US season 6 episodes 19 and 24, I have trouble shooter but cannot watch them. 

Izzie-T
NOW Team Member
NOW Team Member

Hi @Anonymous User 

 

Please can I ask you to confirm you have done the basic troubleshooting:

 

- log out and relog in the account.

- Unplug and replug electricity with device

- uninstall and reinstall the app in your TV, and clear all history in your TV.

 

As a long of the time, this can help pushing update data and solve the issues.

 

Please let me know if it does not work still.

 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.