13-08-2020 22:14
Hi,
For a couple of episodes of The US Office, I am getting an "Expired Pass" message with the error code 10024.
It's only happened for a couple - season 6 eps 19 and 24 so far.
Can anyone help? Found something on here about a specific issue but that was in 2016.
Thanks
09-09-2020 21:25
I to cannot seem to watch season 6 episode 24 of the office (US) following episode and previous ones have worked fine all day.
It claims to be an expired entertainment pass. (just for this one episode???)
My pass is fine, paided and up to date. Have unplugged device and replugged it back in, as well as restarting the device. And checking Internet. But still getting error code 10024...is there a problem with this episode? And why am I lead to believe its my pass thats the problem?
Seems I'm not the only one that's been lied to either...
10-09-2020 6:53
10-09-2020 9:40
Hi all,
Please confirm customer service on below link
https://help.nowtv.com/get-in-touch/technical-device-issues/adding-or-changing-devices
Under the NOW TV community, click on the down arrow of get in touch. So you can get in the live chat, please.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.