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Expired pass error code 10024

Hi,

 

For a couple of episodes of The US Office, I am getting an "Expired Pass" message with the error code 10024.

 

It's only happened for a couple - season 6 eps 19 and 24 so far.

 

Can anyone help? Found something on here about a specific issue but that was in 2016.

 

Thanks

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12 Replies
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NOW TV Team
NOW TV Team

Re: Expired pass error code 10024

Hi @Adam2 

 

Could you please confirm what device you are using, please?

 

Thank you.

 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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Mentor

Re: Expired pass error code 10024

Hi,

 

It's one of the little white boxes, model number 2400SK

 

Thanks

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NOW TV Team
NOW TV Team

Re: Expired pass error code 10024

Hi @Adam2 

 

Please can I ask you to confirm you have done the basic troubleshooting:

 

- log out and relog in the account.

- Unplug and replug electricity with device

- uninstall and reinstall the app in your TV, and clear all history in your TV.

 

As a long of the time, this can help pushing update data and solve the issues.

 

Please let me know if it does not work still.

 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

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Mentor

Re: Expired pass error code 10024

Hi,

 

Yes I have tried those things. Perhaps I could log in on another device and try? Does my account include access via other devices?

 

Thanks, 

Adam

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Mentor

Re: Expired pass error code 10024

Never mind, I have logged in via my TV instead and that is working now.

 

Thanks,

Adam 

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Advocate

Re: Expired pass error code 10024

@Adam2 exactly the same thing just happened on the same episode of US Office, i’m also using the older white box. Skipped that episode and it works fine. Weird.

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Mentor

Re: Expired pass error code 10024

I've now switched to watching directly through my TV amd both episodes work on there. The service is generally much much better too!

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Advocate

Re: Expired pass error code 10024

I have had the same issue on my phone and through my EE box for The Office US season 6 episodes 19 and 24, I have trouble shooter but cannot watch them. 

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NOW TV Team
NOW TV Team

Re: Expired pass error code 10024

Hi @Medwardsmela 

 

Please can I ask you to confirm you have done the basic troubleshooting:

 

- log out and relog in the account.

- Unplug and replug electricity with device

- uninstall and reinstall the app in your TV, and clear all history in your TV.

 

As a long of the time, this can help pushing update data and solve the issues.

 

Please let me know if it does not work still.

 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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Reply