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Anonymous User
Not applicable

Ex on the beach season 9

Multiple episodes will not play. It says "Content request not recognized" on the tv app, and returns error code 21 on the mobile app. Please fix this, it's so frustrating!

 

We found it on episodes 3, 4, 5, 6, 8 (but not 1, 2 or 7) from the first 8.

6 REPLIES 6
Izzie-T
NOW Team Member
NOW Team Member

Will get this to NOW TV team to fix.

 

Thank you.

Izzie-T
NOW Team Member
NOW Team Member

Hi 

The tech time is working on it, hopefully it will be fine soon.

 

Thank you

Anonymous User
Not applicable

Season 9 multiple episodes are not working when will this be fixed? 

Izzie-T
NOW Team Member
NOW Team Member

For sure, NOW TV has been working on it.

 

but which device do you use, please?

 

Thank you

Anonymous User
Not applicable

I play it via Google Chromecast 

Anonymous User
Not applicable

This still isn't working? I play it through the BT box or Google Chromecast it's not working on either not does it work on my phone? I spoke to BT who told me to contact yourselves looks like the issue was reported on here on the 7th yet still isn't fixed