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XV
Advocate

Euphoria S1 episode 2 not playing on any device

Hello NowTV team,

 

Euphoria S1 episode 2 is not playing on any device - iPad, Android phone etc. Eps 1 and 3 play fine. Error messages - content unavailable at the moment or Error16.

 

Please help to sort out.

 

Thanks,

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4 Replies
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gavs82008
Elite

Re: Euphoria S1 episode 2 not playing on any device

@XV 

There are similar issues with Swat, season 1 episodes 21 and 22 for myself. Where on all devices I receive the something went wrong error message. Couldn't even download them on my iPad.

Decided to go onto Live chat and explain the situation, where I was transferred to level 2 for technical support. Who then told me there is a known issue across other episodes.

 

It might be best to on Live chat and let them know the episodes you are having issues with.

 

https://help.nowtv.com/get-in-touch

 

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

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Melissa
Newbie

Re: Euphoria S1 episode 2 not playing on any device

I’m having the same problem, I spoke to someone on live chat but she was unable to help me. She said someone will email me from higher tech support but haven’t heard anything yet. 

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Tommy
Newbie

Re: Euphoria S1 episode 2 not playing on any device

Hi, 

I have a similar problem with Euphoria, but worse. I paid an entertainment pass only to watch this series, but when I go in NOW TV's homepage the series is not there!

Any idea why?

 

Please help, it's very frustrating.

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Thom77
Elite

Re: Euphoria S1 episode 2 not playing on any device

@Tommy 

 

Unfortunately, Now TV don't keep all shows on their service at all times, the Rights for many shows come and go and I think the Sky Atlantic show Euphoria is in that position.....Now TV currently don't have the Rights for it so it's not available to watch.  However, no doubt it will likely come back on the service as a box set at some point in the future......just not sure when.

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