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Sidd
Mentor

Error message: VGC-4229955698:4240441496

Hi all, 

 

I am receiving the following error message and can't watch anything on Now TV currently - does anyone have any ideas? 

 

Thanks in advance 

6 Replies
gavs82008
Legend 5
Legend 5

@Sidd 

What device are you using? 

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite

Have a search for that error message, within the community and elsewhere. Are you watching on a PC/laptop? Various malware and/or presence of screen capture software have been known to cause this. 

Sidd
Mentor

Hi there, 

 

I'm on a Windows Surface - I'll search the error message now, thank you. 

gavs82008
Legend 5
Legend 5

@Sidd 

Do you have BitDefender? As this can cause major problems with the NOW player. 

Apparently you will need to add an exclusion for it.

FYI that I do not work for NOW, just a NOW customer trying to help
Sidd
Mentor

Resolved! thanks mate 

 

gavs82008
Legend 5
Legend 5

@Sidd 

Excellent, glad it’s been sorted!

FYI that I do not work for NOW, just a NOW customer trying to help