02-12-2022 10:34
I've just turned on my TV and started to try to watch the latest episode of New Amsterdam and I get an error code of no assets for required device capabilities, error code ovp_00009.
Does anyone know how I can rectify it please, or is this a known issue?
Thank you,
02-12-2022 19:00
@Anonymous User
Keep at it and don’t give up. It clearly is not an issue with the device but the content on the app itself.
Feel free to mention that the community forum is littered with threads on the issue.
02-12-2022 19:10
@gavs82008 - I have been trying but help seems to be alluding me. I have now sent a message to NowTV - given up trying to access Live Chat as there doesn't seem to be anyone there.
02-12-2022 19:15
@Anonymous User
You could try reporting it on social media where they would be much more likely to reply. On here it is extremely seldom I’m afraid.
03-12-2022 16:00
Whereabouts on social media - Twitter, Facebook? (I hadn't thought of that - although Twitter is my main 'complaining tool' for all sorts of companies! 😁)
03-12-2022 16:05
Just found this - quite a number of complaints about this, and they're "still looking at it"...😉
https://mobile.twitter.com/NOWHelpTeam/with_replies
03-12-2022 20:23
@gavs82008 thank you
02-12-2022 17:59
I am having this issue with The Good Doctor
02-12-2022 21:08
Helen1 I too have had the same problem with FBI and FBI international tonight. All my other Now entertainment works. I have an Amazon Firestick. I have disconnected my stick. Tried updates. In fact tried everything and it was by chance I found this site. I am not pleased with the Now TV attitude as from the posts this is not a new problem. I will try again tomorrow and see if they have pulled their finger out. If not someone will be getting a full verbal.
03-12-2022 10:03
I experienced the same issue yesterday and today and I use the streaming service. I've never had this happen before. FBI'S MOST WANTED is working.
02-12-2022 21:10
Have u managed yo sort it mine is the same