02-12-2022 10:34
I've just turned on my TV and started to try to watch the latest episode of New Amsterdam and I get an error code of no assets for required device capabilities, error code ovp_00009.
Does anyone know how I can rectify it please, or is this a known issue?
Thank you,
02-12-2022 10:45
@Anonymous User
@ContentTeam can you investigate for @Anonymous User ?
02-12-2022 11:13
Also experiencing same issue via Windows 11 laptop.
On Android app same episode states not available.
Getting this on any show which has a new episode against it.
06-12-2022 17:09
Hi @gavs82008 @Anonymous User
thanks for bringing this to our attention, content is playing now. Please let us know if the problem persists for you
thank you
* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you
06-12-2022 20:33
Hi I’m having the same problem with Gangs of London. I’ve reinstalled app and reset now box, changed log in details but still get the same error . Please help thanks
02-12-2022 11:39
PS. I'm using a NOW stick (device 3801UK).
02-12-2022 13:33
@JayceyF @Anonymous User @Anonymous User
For those jumping in on threads, you need to be aware I don't work for NOW so I can't help much. Apart from tagging in the @ContentTeam who should be able to help.
As it's happening on many other devices I would strongly recommend you to report direct with NOW via live chat. This forum is mainly used for and by customers. Staff don't tend to jump in and post that often.
For live chat just click "chat online" within the green box. Don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or you can email support.
customer services @ not tv . com (ensure no spaces)
02-12-2022 18:57
Hi gavs82008, thanks for your comment but I did try live chat earlier today. I wasn't impressed as I was told to factory reset my black box and to be honest they weren't very helpful. I believe this is a fundamental technical issue at NowTV, but they seemed to think was only my device.