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Tom75uk
Newbie

Error code OVP_00009

Error code OVP_00009
 

I've just turned on my TV and started to try to watch the latest episode of New Amsterdam and I get an error code of no assets for required device capabilities, error code ovp_00009

13 Replies
redchiz1
Elite 3

Is that Series 4, Episode 20? Later episodes appear to be unavailable as yet.

gavs82008
Legend 5
Legend 5

@redchiz1 

We watched episode 21 of season 4 yesterday. It’s definitely a fault with many users.

FYI that I do not work for NOW, just a NOW customer trying to help
JayceyF
Scholar

It seems to be happening to all of us who have new upcoming episodes under 'Continue watching' - lots of posts here...

MLW
Advocate

Please check your last software update I had one at 6.16 this am it worked pre this

gavs82008
Legend 5
Legend 5

@Tom75uk 

See this thread

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Error-code-ovp-00009/m-p/593002#M2069...

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite 3

@gavs82008 Yeah, I have seen a smattering of these also. But all I was driving at really when I posted here is that it helps to mention the specific S/E details. Otherwise we are second guessing. 

gavs82008
Legend 5
Legend 5

@redchiz1 

Indeed bud, it’s the unfortunate thing that practically all users believe that the forum is the place to come to where all issues can be resolved. More so with as little information as possible. 

Personally I think any content threads should be locked instantly and automatically tagged for the relevant team to investigate.

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite 3

Heartily agreed, of all areas to be monitored this would be the one. It would be good if the Content Team, who seem to be pretty good at picking things up when they are referred to them could be more proactive here. 

RoyB
Legend

There are several hypotheses possible here:-

The Content Team has individually screwed up every episode it has loaded recently;

There is a single issue under the Content Team’s remit that has screwed up every episode it has loaded recently;

There is a single issue within Now outside of the Content Team’s remit that has screwed up every episode that has been loaded recently.

I am not ruling out option 3 here,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
redchiz1
Elite 3

@RoyB I doubt the Content Team are personally responsible for when NOW TV breaks, but I admire your singular critique nonetheless. 😉

RoyB
Legend

@redchiz1 @gavs82008 @Uncle Tom Cobbley and all

This issue also highlights how utterly dysfunctional the Community is.  Ten postings with the same issue, many with the same title even? And IIRC, the Community software will have suggested to each one that they should read an existing thread, add to it maybe?

And every one starts their own topic to say the exact same thing?

Maybe the Community software should also show them the the title lines of the last ten or so postings?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
redchiz1
Elite 3

I vaguely remember a group being set up to improve this sort of thing?

RoyB
Legend

@redchiz1 

A careless Wisper?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.