Error code OVP_00009

[Anonymous User]

I've just turned on my TV and started to try to watch the latest episode of The Good Doctor, and I get an error code of no assets for required device capabilities, error code ovp_00009.

Does anyone know how I can rectify it please, or is this a known issue?

Thank you,

[gavs82008]

@Anonymous User 

This has been reported across many other threads. You need to state the device you are using for staff to be able to help. 

@ContentTeam can you investigate for @Anonymous User ?

[JayceyF]

Some useful advice, thanks!  I'm using a NOW stick (device 3801UK) - help please! 👋

[Anonymous User]

@ContentTeam the device I am using it through is my BT Box and also my smart TV, I have noticed that it is all new episodes of programs I normally watch, not shows which all the episodes are already on Now TV.

@gavs82008 Thank you for your help!

[gavs82008]

@Anonymous User 

Have a nosy at my reply on this thread. 

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Error-code-ovp-00009/m-p/593002#M20693

Maybe want to report direct to NOW as the "ContentTeam" will get back to you but no timescale usually. 

[Anonymous User]

Thank you I will do that now!