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AnnieM
Advocate

Error code OVP_00009 - fix being investigated

Now Help are saying that they are aware of this error and are investigating a fix asap. 

8 Replies
gavs82008
Legend 5
Legend 5

@AnnieM 

Already a “billion” threads on the issue.See this as an example.

https://community.nowtv.com/t5/NOW-TV-Box-black/Ovp00009/td-p/593072/jump-to/first-unread-message

FYI that I do not work for NOW, just a NOW customer trying to help
JayceyF
Scholar

Yes - I saw this on Twitter:-

https://mobile.twitter.com/NOWHelpTeam/with_replies

They are definitely aware, as they are actually replying to people there (unlike here!).

Rather than keep complaining here, we may as well all surge over to Twitter, and lay the agony on them over there (because they're clearly not looking here!).

gavs82008
Legend 5
Legend 5

@JayceyF 

They won’t on here. Which is a shame but that’s how this forum works. 

You are right to point them to social media though.

FYI that I do not work for NOW, just a NOW customer trying to help
JayceyF
Scholar

Latest response on Twitter:

https://mobile.twitter.com/NOWHelpTeam/status/1599088868443258880

We'll just have to keep checking? 🤷🏻‍♀️

superglo2012
Scholar 3

How many people complaining to solve this issue does this channel need, this has been going on for 3 days now. 

gavs82008
Legend 5
Legend 5

@superglo2012 

Complaining on here won’t get it resolved. As I’ve said in other threads you have to contact NOW directly, which is either social media, live chat or email support.

The forum doesn’t work in the way most people think I’m afraid.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 

You could have stopped after the first four words in your last sentence there 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
gavs82008
Legend 5
Legend 5

@RoyB 

Dog with a bone sometimes bud 😂

FYI that I do not work for NOW, just a NOW customer trying to help