Error code OVP_00009 - fix being investigated

[AnnieM]

Now Help are saying that they are aware of this error and are investigating a fix asap. 

[gavs82008]

@AnnieM 

Already a “billion” threads on the issue.See this as an example.

https://community.nowtv.com/t5/NOW-TV-Box-black/Ovp00009/td-p/593072/jump-to/first-unread-message

[JayceyF]

Yes - I saw this on Twitter:-

https://mobile.twitter.com/NOWHelpTeam/with_replies

They are definitely aware, as they are actually replying to people there (unlike here!).

Rather than keep complaining here, we may as well all surge over to Twitter, and lay the agony on them over there (because they're clearly not looking here!).

[gavs82008]

@JayceyF 

They won’t on here. Which is a shame but that’s how this forum works. 

You are right to point them to social media though.

[JayceyF]

Latest response on Twitter:

https://mobile.twitter.com/NOWHelpTeam/status/1599088868443258880

We'll just have to keep checking? 🤷🏻‍♀️

[superglo2012]

How many people complaining to solve this issue does this channel need, this has been going on for 3 days now. 

[gavs82008]

@superglo2012 

Complaining on here won’t get it resolved. As I’ve said in other threads you have to contact NOW directly, which is either social media, live chat or email support.

The forum doesn’t work in the way most people think I’m afraid.

[RoyB]

@gavs82008 

You could have stopped after the first four words in your last sentence there 😢

[gavs82008]

@RoyB 

Dog with a bone sometimes bud 😂