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Anonymous User
Not applicable

Error code 0xfd8000a9

been trying to watch programs since yesterday and keep getting this error code each time Code 0xfd8000a9 …. I have deleted and reinstalled the app 

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User 

 

Is it this?

 

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwj1oez3jYH1AhUMYcAKHXMYAXEQFnoECAYQAQ&url=https%3A%2F%2Ftwitter.com%2FSkyHelpTeam%2Fstatus%2F1043123399156027395&usg=AOvVaw393SHE8G296Kyk0Eoeh0zb

 

There are some who think that knowing which device you are having the issue on would be useful, but I have cast my net as wide as I can for you by looking for that error code on Google.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

View solution in original post

5 REPLIES 5
RoyB
Legend

@Anonymous User 

 

Is it this?

 

https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwj1oez3jYH1AhUMYcAKHXMYAXEQFnoECAYQAQ&url=https%3A%2F%2Ftwitter.com%2FSkyHelpTeam%2Fstatus%2F1043123399156027395&usg=AOvVaw393SHE8G296Kyk0Eoeh0zb

 

There are some who think that knowing which device you are having the issue on would be useful, but I have cast my net as wide as I can for you by looking for that error code on Google.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Yes that’s the code, they are all apple devices. I have tried on an iPhone 13 incase it was affecting older devices but still the same 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Is your phone software updated to 15.2?

 

As the app won’t work if the latest software hasn’t been carried out.

 

Worth trying your mobile data. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

The iPhone 15.2, do you mean to try it with my data rather than WiFi ? 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Yeah that’s what I mean to try your phone data not using Wi-Fi.

FYI that I do not work for NOW, just a NOW customer trying to help