Error PL-0

[Anonymous User]

Using a BTTV box and keep getting error code PL-0 something’s not right. Give it a moment or check nowtv.com/status for updates. This has been happening since we got BT TV on a regular basis, very frustrating. Any advice on why this is happening? 

[gavs82008 · Accepted solution]

@Anonymous User 

Is your billing directly through BT? If so then you’ll have to contact BT directly to resolve the issue.

[Anonymous User]

Yes been in contact with BT, but problem still happening, thought I’d try here. 
thanks. 

[gavs82008]

@Anonymous User 

Was definitely worth a try. Although BT as far as I’m aware have a dedicated team that will help with BT TV and NOW.

As a suggestion you could try performing a factory reset to the BT box. And unplug the router for a few minutes.

[Anonymous User]

Yep, thank, tried all you suggested had 3 engineers out but not have suggested it’s the app, will see next step. 

[gavs82008]

@Anonymous User 

Found this after a quick google search. Not sure how much help it’ll be.

https://community.talktalk.co.uk/t5/TV/NowTV-Error-Code-PL-0/td-p/2716197