Hello I'm having the same issue as well and it's horrible to watch.
@Izzie-T please can you forward the issue to someone who can fix the issue, or at least pass it on to someone who knows where else to send it. You're in an easier position than we are to sort it out.
Hi @Zoe97 & all,
The cause is thought to be the conversion from NTSC (24fps) to PAL (25fps), which is between US & EU version. We are currently still working on the issue.
This has been reported to the team many times since July 2020, however due to the higher level of technologies might need to be changed and adjusted across to many system. It is not something can be solved soon.
thank you for your message as always.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
Trying to watch this on 23rd July and it leaves Now TV in August.
Very disappointed to be paying for movies on Now TV only for them to seem like some weird dodgy download or dodgy YouTube version!!
It is concerning that this issue has been ongoing for so long and not resolved despite many comments and complaints from customers