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Zoe97
Advocate

Re: Downton abbey faster?

Hello I'm having the same issue as well and it's horrible to watch. 

@Izzie-T please can you forward the issue to someone who can fix the issue, or at least pass it on to someone who knows where else to send it. You're in an easier position than we are to sort it out. 

 

Thank you 

Izzie-T
NOW Team Member
NOW Team Member

Re: Downton abbey faster?

Hi @Zoe97  & all,

 

The cause is thought to be the conversion from NTSC (24fps) to PAL (25fps), which is between US & EU version. We are currently still working on the issue.

 

This has been reported to the team many times since July 2020, however due to the higher level of technologies might need to be changed and adjusted across to many system. It is not something can be solved soon.

 

thank you for your message as always.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

 

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Aru
Newbie

Re: Downton abbey faster?

I'm just here to say that we're still in the same situation on May 2021. Nothing changed, the only option is seeng like this, at least here in NOW.

Sooz2
Newbie

Re: Downton abbey faster?

Yuuuup, still an issue here in July 2021. So you've had this available for a YEAR, you know it's an issue, and you've not managed to fix it? Yet Prime, who have it for sale as a digital copy, doesn't have this issue at all. 

TVFan90
Mentor

Re: Downton abbey faster?

This still seems to be an issue and we’ve had to turn it off because it’s completely unwatchable. Very disappointing 

MyTVView
Observer

Re: Downton abbey faster?

Trying to watch this on 23rd July and it leaves Now TV in August.

 

Very disappointed to be paying for movies on Now TV only for them to seem like some weird dodgy download or dodgy YouTube version!!

 

It is concerning that this issue has been ongoing for so long and not resolved despite many comments and complaints from customers

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Edon
Observer

Re: Downton abbey faster?

Same issue for Greys ANatomy season 18

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