Downton abbey faster?

[Anonymous User]

Hi,

We have noticed that the film Downton Abbey is faster than it should so it results on all voices pitch higher (it's funny to hear some actors!).

The runtime on nowtv is 1h57min but it should be 2h3m?

Thanks!

[Izzie-T]

Hi @Anonymous User 

Thank you for your message. This has been bought up before.

Due the production of movie originated, the data conversion from US frame rate of NTSC (24fps) to Europe Frame rate of PAL (25fps), plus this effect can be vary in other factors, such as different made/model of devices/TV.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[RoyB]

@Izzie-T 

Why is a UK-originated movie suffering from a US-originated problem?

[Saint1976]

@RoyB

It doesn't matter that it's a British film. It has been filmed on stock film at 24fps (theatrical production) but is being displayed at 25fps.

I'll hazard a guess that they've been supplied with the theatrical copy and not the retail dvd which has been converted and pitch shifted.

[Anonymous User]

I am having the same issue. It is so strange to watch and don’t understand why NOW TV wouldn’t have the proper version.  

[Jojojem]

@Izzie-T  I have the same issue it is genuinely unwatchable. Can this be fixed?

[Izzie-T]

Thank you for your message. This has been bought up before.

Hi All,

As mentioned the previous message reason below, and it is not a solution for this yet. 

Due the production of movie originated, the data conversion from US frame rate of NTSC (24fps) to Europe Frame rate of PAL (25fps), plus this effect can be vary in other factors, such as different made/model of devices/TV.

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T]

Thank you for your message. This has been bought up before.

Hi All,

As mentioned the previous message reason below, and it is not a solution for this yet. 

Due the production of movie originated, the data conversion from US frame rate of NTSC (24fps) to Europe Frame rate of PAL (25fps), plus this effect can be vary in other factors, such as different made/model of devices/TV.

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Anonymous User]

Hello I'm having the same issue as well and it's horrible to watch. 

@Izzie-T please can you forward the issue to someone who can fix the issue, or at least pass it on to someone who knows where else to send it. You're in an easier position than we are to sort it out. 

Thank you 

[Izzie-T]

Hi @Anonymous User  & all,

The cause is thought to be the conversion from NTSC (24fps) to PAL (25fps), which is between US & EU version. We are currently still working on the issue.

This has been reported to the team many times since July 2020, however due to the higher level of technologies might need to be changed and adjusted across to many system. It is not something can be solved soon.

thank you for your message as always.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Anonymous User]

I'm just here to say that we're still in the same situation on May 2021. Nothing changed, the only option is seeng like this, at least here in NOW.

[Anonymous User]

Yuuuup, still an issue here in July 2021. So you've had this available for a YEAR, you know it's an issue, and you've not managed to fix it? Yet Prime, who have it for sale as a digital copy, doesn't have this issue at all. 

[Anonymous User]

This still seems to be an issue and we’ve had to turn it off because it’s completely unwatchable. Very disappointing 

[Anonymous User]

Trying to watch this on 23rd July and it leaves Now TV in August.

Very disappointed to be paying for movies on Now TV only for them to seem like some weird dodgy download or dodgy YouTube version!!

It is concerning that this issue has been ongoing for so long and not resolved despite many comments and complaints from customers

[Edon]

Same issue for Greys ANatomy season 18

[Anonymous User]

Hi I have exactly the same problem. They all sounds highly pitched and it’s soo annoying to watch. 😕

[Anonymous User]

We are having the same problem with the Downton Abbey film. It is very annoying, I've never come across this problem with any other film!

[Anonymous User]

It is quite literally unwatchable. Please can this be fixed?