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Anonymous User
Not applicable
‎18-05-2018 16:45

Dexter error

Hi I'm trying to watch season 4 episode 6 of Dexter and it keeps going off saying error something not right?? Tried unplugging it turning WiFi on and off nothings worked what can I do?
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12 Replies
Anonymous User
Not applicable
‎05-08-2018 20:57

Was there a resolve to this as I am having the same issue.

It says

Sorry something went wrong

Please try again later or head to our help site to get in touch

The other episode are watchable.

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Anonymous User
Not applicable
‎06-08-2018 16:58

In response to Anonymous User

Hi, we previously looked into this issue but were unable to replicate it on our side. We're now re-raising this to investigate it further.

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Anonymous User
Not applicable
‎24-08-2018 20:44

In response to Anonymous User

I'm having the exact same issue.... What's going on? 

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Anonymous User
Not applicable
‎26-08-2018 20:13

In response to Anonymous User

Just got to this episode and also having the problem. Currently about 9 minutes into the episode and then displays the message 'Sorry, something went wrong. Please try again later, or head to our Help site to get in touch'. Tried restarting multiple times but it plays for a few seconds and then displays the error again.

Tried restarting the Now TV box (model 4200SK) but the same problem. Connected via ethernet and broadband connection is otherwise fine.

Was eventually able to work around it by immediately rewinding (to about 7 minutes) after starting it playing again and then letting it play through again.

Also, just to point out that Season 4 Episode 4 seems to have some sort of encoding issue as the frame rate is glitching every second or so. It's more aparent on panning shots but is visible throughout the whole episode.

 

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Anonymous User
Not applicable
‎26-09-2018 22:20

In response to Anonymous User

Looks like this is still an issue! We are trying and failing to watch s4 e6 too. Same error message.

 

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Anonymous User
Not applicable
‎27-09-2018 12:04

In response to Anonymous User

Hi all, I was able to replicate this on some devices but not others which is strange. Ive raised this to our technical teams and they will investigate! Apologies for the delay!

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Anonymous User
Not applicable
‎05-10-2018 20:05

In response to Anonymous User

We are missing episode 6 and 7 from season 1! We have the error code and have tried everything to rectify this. This is getting annoying now, kept happening with Boardwalk empire as well. 

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Anonymous User
Not applicable
‎15-11-2018 22:07

In response to Anonymous User

We have also encountered the same problem. 

Dexter Season 4 Episode 6 at about 9 mins, wants to skip forward to episode 7 then says: Sorry, there was an error in the player

 

Have been unable to find a work-around so far.

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Anonymous User
Not applicable
‎17-10-2018 20:25

I’m having the exact same issue so must be a problem at now tv end. 

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Anonymous User
Not applicable
‎16-10-2020 19:19

Glad it's not just me! Finally ploughed through to the final season of Dexter and had problems just like all those stated nearly every episode every season! Usually at the most exciting bits! Maddening. We are also watching Lovecraft Country (excellent by the way) and have both problems whatsoever so it just seems to be a Dexter problem ...

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Anonymous User
Not applicable
‎16-10-2020 19:21

In response to Anonymous User

Sorry, should be 'no problems whatsoever'

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Anonymous User
Not applicable
‎22-10-2020 19:59

I am having the same issue with season 2 multiple episodes

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