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Helenclangridge
Advocate

Desynchronised Subtitles

The subtitles on The Leftovers are desynchronised. The audio doesn’t match up with the subtitles as the subtitles are way in front of the audio. The desynchronisation means I cannot watch the show with subtitles on as the subtitles contain spoilers. This also means I’m missing huge chunks of information due to not being able to hear what is happening.

 

I tried filing a complaint to Now but I just kept getting an error message. Help me Now community I want to watch this show with subtitles!!

1 Reply
gavs82008
Legend 5
Legend 5

@Helenclangridge 

You can send an email to customer support, address is in the below picture.

1A9DEFFC-03D6-475A-BE95-CC8494F2C6A5.jpeg

Unless you want to give live chat another go, try this link and make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help