Continue watching has all gone from my list!

[Anonymous User]

went onto my continue watching list like usual today and everything had vanished!

Ive even gone into the shows im watching also and there are no lines undere the shows ive seen?

This is going to take some sorting out to find what episodes I was watching

[schnapps]

Hi @Anonymous User

Seems you are not the only person that has encountered this (see linked thread below).

https://community.nowtv.com/t5/Entertainment/My-entire-quot-continue-watching-quot-has-disappeared/m-p/451624#M36142

[Anonymous User]

Same here and Last week I complained that they had suddenly dumped related shows into my watch list and did nothing. This this problem has appears. I also cannot delete no longer available shows. Fills my list with similar shows,last series, same series showed on two channels, chat shows about the series......shows I do not want on my watch list.

Across all devices for both.

To me it's a back-end e.g. Their systems issue probably a maintenance update , clearly not tested. 

I won't renew unless they fix it.

[schnapps]

I have just checked my Windows 10 tablet with the dedicated NowTV App from the Microsoft Store together with my Sony Android Phone NowTV App and both devices have lost all the previous content saved under My TV Continue Watching folder 

Where has my NowTV smart box is still showing the saved content correctly in My TV Continue Watching folder.

Looks like this bug / glitch  is effecting a lot of different devices and possible users.

[schnapps]

Hi @Anonymous User @Anonymous User

I have tagged the NowTV Team on another identical thread about this.

https://community.nowtv.com/t5/Entertainment/My-entire-quot-continue-watching-quot-has-disappeared/m-p/451624#M36142

[Anonymous User]

Thanks @schnapps will have a look over in that thread

[Anonymous User]

Ok so Ive just checked my ROKU STICK and that is fine,no problems with the continue watching

Appears to be only my black gen 2 now tv boxes.

Im wondering if a firmware update has been pushed out over night

[Anonymous User]

Finally after over a month of replies ignoring my issue and all but making out I am too stupid to use Now TV they finally admit, what they must have know all along.

"I apologize for the inconvenience caused. There is an ongoing issue with the watchlist. Our engineers are working on this. It will get fixed very soon. Once it gets fixed, you will receive an email from our end. "

I have and enough of their attitude and service, good service is admitting issues and putting them right, not blaming customers and ignoring them. Too little too late , I have wasted far too much time trying to resolve this and navigate around their failing system, I have already cancelled my pass.