Continue watching and my list has disappeared

[Sparklemax]

I know lots of people have asked this question but there doesn't seem to be an answer.  Why does 'continue watching ' and 'my list' keep disappearing? I watch loads of series and cant remember them all, it's a real problem. Can Now please give an answer and solution for this issue?

[gavs82008]

@Sparklemax 

You should report to staff via live chat. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address from the below picture.

 

[madamtoffee]

Mine has totally disappeared too, even if a new episode of a prog is released that week it doesn't show that either, it is annoying.

[gavs82008]

@madamtoffee 

Have you reported it to staff using the methods in my post?

Have you done a delete and reinstall of the app?