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Continue Watching list cleared

I have had a quick look on other posts and can only seem to see this problem from others over the last few years, not solutions so I am hoping I missed something. 

 

I haven't been on now tv for a few weeks and have just gone to my continue watching list to find it empty, even though I was part way through watching at least 2 series, which are still in my watchlist. I have checked in the series episode lists and the orange progress bar isn't under any of the episodes, so now I don't remember where I watched up until and now tv seems to think I haven't watched them at all.

 

 

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Re: Continue Watching list cleared

Hi @Winchestergirl 

 

I think I can explain this one. I don't think the issue you're having is a is a bug , I think it's to do with the way the system is currently designed to work.

 

Unfortunately, if you haven't watched a particular show within a certain amount of time that show will automatically get removed from your   'continue watching' list. I think programs that haven't been watched for a while will be cleared from your 'continue watching' list within 14 to 21 days.  This would fit with what you've said above, as you haven't used it nowTV for a few weeks.

 

The watchlist section, however, is a bit different programmes that you at your watch list to allow you to find them easily will not be automatically removed from your watchlist. You will have to remove them manually. However, your watchlist doesn't allow you to keep watch progress so if you haven't used now TV in a few weeks you will lose where you've got to on a particular program 

 

I don't agree with the way things are currently set up. I think 'continue watching' should only be cleared if the user chooses to do it. Hopefully it'll be changed. Eventually

 

much to learn @schnapps still has 😁 

 

I know I haven't been of much help, but hopefully that clears things up a bit 😀

 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.

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Legend 5
Legend 5

Re: Continue Watching list cleared

Hi @Winchestergirl 

 

What was the two TV shows that you was watching on your Continue Watch List ?

 

Where when a TV shows leaves NowTV and then returns your Continue Watch List can't re track the episodes that you have already watched and all episode viewing history is lost (wiped with a clean slate )😠.

 

This may explain why there is no orange progress bar line underneath any of the previous episodes  thumbnails that you have watched.

 

If you have lost the entire Continue Watching history including other TV shows from your Continue Watching folder, then this happens unfortunately from time to time (but usually returns after a couple of days from my experience) where in my opinion the NowTV Continue Watching section and Software is a little flaky and buggy.

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Legend 5
Legend 5

Re: Continue Watching list cleared

Hi @Winchestergirl 

 

I think I can explain this one. I don't think the issue you're having is a is a bug , I think it's to do with the way the system is currently designed to work.

 

Unfortunately, if you haven't watched a particular show within a certain amount of time that show will automatically get removed from your   'continue watching' list. I think programs that haven't been watched for a while will be cleared from your 'continue watching' list within 14 to 21 days.  This would fit with what you've said above, as you haven't used it nowTV for a few weeks.

 

The watchlist section, however, is a bit different programmes that you at your watch list to allow you to find them easily will not be automatically removed from your watchlist. You will have to remove them manually. However, your watchlist doesn't allow you to keep watch progress so if you haven't used now TV in a few weeks you will lose where you've got to on a particular program 

 

I don't agree with the way things are currently set up. I think 'continue watching' should only be cleared if the user chooses to do it. Hopefully it'll be changed. Eventually

 

much to learn @schnapps still has 😁 

 

I know I haven't been of much help, but hopefully that clears things up a bit 😀

 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.

View solution in original post

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Advocate

Re: Continue Watching list cleared

 

@schnapps 

The shows were, SEAL Team, Strike back (although I gave up on this anyway) and MacGyver, none of which have expired as far as was aware and are all still available on my watchlist, so think it's likely @commanda6's  explanation.

 

@commanda6 I completely agree with your comment about how the continue watching section should work, with other streaming sites I use the shows only disappear if I delete them from the history or if they aren't available anymore. Hopefully they will change this at some point.

It makes it frustrating though as I now have to work our where I was in the series, and I guess watch more often to stop it happening again....lets just hope life stops getting in the way long enough to do that 🤣

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Re: Continue Watching list cleared

Reg Continue watching

 

I started watching season 1 of Newsroom and gave up half way through episode2 but it continued to come up on my continue watching

 

I went to the final episode of the series on season 3 and played the final episode in fast time to the end 

 

It no longer appears on my continue watching 

 

Try it it worked for me

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