Content request not recognized

[EssBee]

I'm half way through a season of NCID Los Angeles and when trying to play an episode I get the "oops" message with a sub header of "content request not recognized". No error number or code. Anyone got any ideas? 

[schnapps]

Hi @EssBee 

What season and episode number ?

Does it happen on all your playback NowTV devices or one particular device only.

If you quote the episode number in question i will check on my devices, where it might be an issue at NowTV's end on their server which needs further investigation by NowTV.

[EssBee]

Thanks. It's NCIS Los Angeles Season 9 episode 7. This is happening on my Now TV stick. Following your reply I have also checked on the app and get the same error when attempting playback. 

[schnapps]

Hi @EssBee 

Season 9 episode 7 played for me on my NowTV box when testing the first five minutes, where i am based in the UK.

Are you a UK or Republic of Ireland customer ?

Don't know why it doesn't play for you.

If you are trying to watch via Continue Watching, perhaps try picking up episode 7 from the search method instead what i did.

Other than that maybe try a power down on the Stick and Router.

I haven't got access to my NowTV Stick at the moment to check this particular device.

[schnapps]

Hi @EssBee 

I paused Season 9 episode 7 and jumped out back to My Home Screen and after a couple of minutes went back to episode 7 and i got the same error message.

What i did to over come this glitch was to search the TV show on my NowTV box and attempted to play episode 7 after getting the message about three or four times by pressing the back button and attempting to play again i managed to get episode 7 working again.

So you might have to keep at it pressing the back button and play episode by doing a number of presses back and forth on your NowTV Stick remote to force episode 7 to play.

[Saint1976]

@EssBee @schnapps I reported the problem a number of weeks ago. According to Izzie they're aware that the problem is terminal on some devices and they're working to get the data sent again.

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Missing-Episodes-Season-9-NCIS-Los-An...

[Izzie-T]

Hi All,

NCIS LA is still under investigation.

I will do my best to update you all whenever I get any news.

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Babyj]

• Hi iv just tried to stream pawn stars season 21 but keep getting error content requests not recognized @Izzie-T 

[Izzie-T]

Hi @Babyj 

In order for me to escalate the content, I must confirm the below information: 

• If basic troubleshooting is done-(for unplug device/uninstall app, clear all history on device, smart TV & app. )

• Season and Ep numbers, In what path way you try to play please? Watchlist, continue to watch, etc?

• Device types
• If stick or TV, also the TV model and brand
• Area: UK or ROI
• Image or video of problem if possible

Thank you.

please confirm if you have done the basic troubleshoot for unplug device/uninstall app, clear all history on device, smart TV & app. 

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Tegan]

We've just purchased an entertainment pass and tried to watch Saturday Night Live on a Samsung TV through the app and all episodes are saying 'content request not recognised' 

I've tried other series and they are all playing normally. 

[gavs82008]

@Tegan 

Try unplugging both TV and router for a few minutes.