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Isabelclarke
Occasional Poster

Code16

Hi, I am very frustrated at the minute because I was watching a series on my iPhone as I went to watch season 2 episode 12 episode a message came up on my screen saying unable to connect to the server and code 16. I have deleted the app reinstalled it logged in again, And tried countless things but it won’t load and now the app is buffering please help, if this carries on I will not be using your services again.
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schnapps Legend 5
Legend 5

Re: Code16

Hi @Isabelclarke 

 

What TV show is showing the error code 16 message ?

 

This will enable the NowTV Team to investigate it further to check if there is a problem their end with the TV show episode in question.

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schnapps Legend 5
Legend 5

Re: Code16

Hi @Isabelclarke 

 

I just found this iOS error code guide under the NowTV help centre where there is a small section about error code 16.

 

https://help.nowtv.com/article/apple-ios-error-codes-messages

 

Out of curiosity are you seeing error code 16 on everything you try to watch with your NowTV pass or only one particular TV show or episode ?

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Isabelclarke
Occasional Poster

Re: Code16

It’s my iPhone 7 Plus and I’m using the app to play it
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Isabelclarke
Occasional Poster

Re: Code16

Hi, thanks for getting the article but I’ve already seen it. It’s only on
that one series. It says that my device is modified but it’s not. I don’t
understand why it’s let me watch it until now.
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schnapps Legend 5
Legend 5

Re: Code16

Hi @Isabelclarke 

 

So the error 16 code is only coming up on one particular TV show.

 

What's the name of the TV show ?

 

Sounds to me if it's only one TV series in question and other TV shows work on the NowTV App then there is a glitch between your iPhone and the NowTV app TV show.

 

Maybe post the name of the TV series so somebody who owns an iPhone on here can check if the TV episode plays on their phone to see if they are seeing the same issue.

 

Unfortunately i don't own an iPhone to check myself.

 

I am guessing you have tried switching the power off to both your iPhone and let it reboot up again and at the same time reboot your Router as well.

 

Perhaps see if live chat can assist you further.

 

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Isabelclarke
Occasional Poster

Re: Code16

Thank you for your help.
Trees1
Occasional Poster

Re: Code16

Hi I am getting the same problem on my iPad. I have been able to watch NOWTV for 2 years on the same device. Two days ago error 16 came up and I can't watch anything now. I have uninstalled and reinstalled the app several times. Nothing seems to work. The app works fine on my smart tv and I can watch via a box, just not on my iPad. I only have 3 devices on my account. Any advice would be great. Thanks
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RoyB Mentor 1
Mentor 1

Re: Code16

@Trees1 

 

Have you rebooted your iPad?

 

The easiest way is to use the option Settings/General/Shutdown, if you have this, which on more modern iPads, I believe is the only way.

 

 On older iPads like my 2016 Pro, though, you can hold down the On/Off button until the iPad asks you to confirm you want to power off, you slide the onscreen slider, and it powers off.

 

Either way, you then give it two minutes for the electrons in volatile memory to die, which includes the NowTV cache, and then hold the On/Off button in - for quite a few seconds -  until it starts powering up again.

 

 


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Trees1
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Re: Code16

Thank you so much. This worked and I can now watch anything. Thanks for the advice, it was really appreciated.
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