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Anonymous User
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Re: Catchup episodes hard to find

Exact same issue. Use to use this function to see what I missed last night on all channels. We're livid that this option has gone. You have to go Through everything to remember what you want to watch..

Now tv please just put it back
Anonymous User
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Re: Catchup episodes hard to find

Ridiculous isn't it? I can't think of a single reason why this option has been removed, why would a company make their product more difficult to use?? I have actually cancelled now, I'm not paying for something if I can't just turn it on and watch what I want anymore!
Anonymous User
Not applicable

Re: Catchup episodes hard to find

some of my programs have stopped appearing in the continue watching which is why its more annoying the the catch up filters gone

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Anonymous User
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Re: Catchup episodes hard to find

I decided to give your suggestion a go which is why I haven't replied yet. I have found the whole experience frustrating. As to surfacing more content to me, nope, I was "surfaced" to more with catch up. The way you described using Continue watching doesn't really work. New episodes are rarely shown as new.

I have no idea what personas you were using to make the changes, of if you even listened to your behavioral insights team (if you have one). All I am seeing is last years content, and not being surfaced to new seasons starting. I am frustrated and find myself watching much less of NOW TV and wondering over to Netflix and Prime, which have done a much better job of implementing something you are obviously trying to emulate.

We had one menu to search through, now we have numerous and too any clicks to find something new to watch. I really hope you consider bringing back catch up.

KBZ
Scholar

Re: Catchup episodes hard to find

Getting rid of the option to view every added episode is entirely counter productive.  It smacks of wanting to be like Netflix without investing in a sophisticated algorithm to recommend shows.  In the absence of a decent recommendation system being able to see every new episode allowed you to stumble upon new shows that you had never heard of.  Now you have to know that a show is on to go and find it.

 

I hope that someone at Now TV can see sense and quietly reinstate this option.

Flossie
Mentor

Re: Catchup episodes hard to find

Ok.  Now tv really doesn’t want to be user friendly.....

 

Was looking for new season Elementary which I only discovered was back from an ad on a box set I was watching.  So duly went to the new amended ‘recently added’ aka replacement for ‘catch up’.  Guess what.....that is now gone also!

 

So started the trawling through the lists

 

Was not in ‘shows for me’ (which incidentally has not got anything I would want)

Was not in ‘new on now’ (why it should it be?  Oh - I know because it’s new??)

Onto list number 3......Found it!  It was hiding in ‘Hot right now’ (what criteria determines if something is hot right now? Just curious)

 

Then wanted to catch up on latest NCIS New Orleans.  Not a problem....having accidentally found out it was back and started watching the new season....at least that would be on my ‘continue watching list’!  Silly me.  Of course it wasn’t 

 

So the hunt began again.  Luckily found on first attempt when trawled through ‘new on now’

 

Please explain where an new episode of a programme goes once shown live.  The two examples above demonstrate there is no clarity of thinking when compiling lists. One latest episode on ‘Hot right now’ and another latest episode on ‘new on now’.  

 

Another example of my point is Tin Star is on the ‘new on now’.  That has been available for months.  I know as I watched it ages ago.  Same for Deadwood.  These are not current series so why are they not in box sets as that alerts you there is are complete seasons available

 

I know in theory they will appear on continue watching once started but as a consumer (remember us?) we need the basic information of knowing they are there in the first place.  We can not spend each and every day scrolling through each list on the off chance there is something we have missed.

 

It is really simple.  Put a fresh new episode on in the evening and later that night or the following day pop it into a list called ‘Catch up’.  Leave for a couple of weeks and then re-categorise it thereafter

 

No wonder I’m watching Amazon Prime or Netflix more and more.   

 

rogajones
Scholar 2

Re: Catchup episodes hard to find

I agree with the others on here, I used "catch up" a couple of times a week to see what was new, what might be worth having a look at etc.

 

The "recently added" doesn't replace it.

 

I've no idea why NOWTV doesn't listen to its customers and reintroduce the catchup feature.

Flossie
Mentor

Re: Catchup episodes hard to find

Me again

 

After my comments from yesterday......just watching downstairs with a Now tv black box and noticed the lists are ‘recently added’ and ‘trending’ ie the new replacements for catch up.  I was moaning yesterday they had gone which may confused everyone.......sorry for that

 

..........But my white box in the bedroom has ‘new on now’ and ‘hot right now’ but not the other two.  Hence my rant yesterday

 

Anyone know why the difference on two different boxes?  Was confused before....now really confused

 

Could perhaps now tv drop all their customers an email explaining the definitions of all the lists over all the different types of boxes?

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Anonymous User
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Re: Catchup episodes hard to find

Recently added is not a suitable replacement for the catchup option as it also includes any box sets or older programmes that have been added.

Catchup was ordered by screen date allowing you to see if there was anything that you missed recently and find some new things that might interest you, without having to scroll through a tonne of other stuff.

Also note that My TV often doesn't work, ignoring programmes that you have added or leaving an episode marked as partially watched when you watched the entire thing and just want the next one.

Please bring catchup back I used it every day.
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borrissey
Advocate

Re: Catchup episodes hard to find

Ridiculous, absurd they’ve taken it away!!!

 

Needs to be brought back ASAP!! 

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