Cannot play film - no play symbol

[Fry]

Wanted to watch Fantastic Beasts - the crimes of Grindelwald and there is no play symbol to let me start the film. Film pass in date and I watched the first fantastic beasts film yesterday. What’s happening? 

[gavs82008]

 

@Fry 

Very odd, same with me! To get around it you need to add the film to your watchlist. Which you should be able to watch from there.

If I were you report it to staff, probably best via email so you can send a picture. See below picture for the email address.

You can also go onto live chat by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

 @ContentTeam could you also take a look at this for @Fry ?

[Saint1976]

@gavs82008 it's the same with the other Fantastic Beasts film so the @ContentTeam will have to look at both.

 

[Fry]

Thanks; will do. It’s strange as I watched the first one only yesterday. At least I know it’s not just me, thanks. 

[Fry]

Reported to the content team through (the very painful) chat function. Hopefully will work later/for others. 

[ContentTeam]

Hi @gavs82008 @Fry 

thanks for getting in touch, could you let us know on which devices the issue occurs?

Thank you

* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you