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Sarah75
Advocate

Can’t find Marcella on ITV hub????

Hi there, I can’t find the new series of Marcella on the ITV Hub on my Now TV player, but I can see it on the Now TV app on my phone!! It’s very frustrating!! Can anyone help? 

1 Solution
gavs82008
Legend 5
Legend 5

@Sarah75 

The show Marcella is only available on the iTV hub. 

You’ll need to watch it on the iTV hub app itself.

 

Assuming you are talking about Now TV stick and not the Now TV player via the website?

FYI that I do not work for NOW, just a NOW customer trying to help

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8 Replies
gavs82008
Legend 5
Legend 5

@Sarah75 

The show Marcella is only available on the iTV hub. 

You’ll need to watch it on the iTV hub app itself.

 

Assuming you are talking about Now TV stick and not the Now TV player via the website?

FYI that I do not work for NOW, just a NOW customer trying to help
Sarah75
Advocate

Oh ok, but I have the ITV Hub on my Now TV stick, is it not the same as the app? Sorry but I don’t understand the difference? And why I won’t be able to watch Marcella!! But thanks for your answer

gavs82008
Legend 5
Legend 5

@Sarah75 

So what you need to do is open the iTV hub on your Now TV stick.

 

What the stick does is display the main “Freeview” apps such as iPlayer, iTV, All4 and My5. However to watch any content from them you must launch the individual app itself. 

None of the shows from said apps will be viewable via Now TV directly.

FYI that I do not work for NOW, just a NOW customer trying to help
Sarah75
Advocate

Thanks, I think that’s what I have done? We have been searching in the ITV hub app on the TV stick for Marcella but it’s not there.

Thanks for your help,

Sarah
gavs82008
Legend 5
Legend 5

@Sarah75 

Out of curiosity, what postcode have you set your iTV hub with? 

If it’s in Scotland then you’ll need to change the postcode to a English one. 

What I found with the iTV hub is when I put in my Edinburgh postcode almost no iTV shows are available and I have to use the STV player. However when I set it to a London postcode all the shows become available to watch.

FYI that I do not work for NOW, just a NOW customer trying to help
Sarah75
Advocate

Aha that makes sense! I will do that, thanks so much!
Lemon
Newbie

I have this some problem on my ITV app on my tv, but it shows up on the ITV app on my phone. 

No idea why this is the though 😞 

gavs82008
Legend 5
Legend 5

@Lemon 

 

Have a look at my earlier comment.

 

 

Out of curiosity, what postcode have you set your iTV hub with? 

If it’s in Scotland then you’ll need to change the postcode to a English one. 

What I found with the iTV hub is when I put in my Edinburgh postcode almost no iTV shows are available and I have to use the STV player. However when I set it to a London postcode all the shows become available to watch.

FYI that I do not work for NOW, just a NOW customer trying to help